IT Support Services
Everything you need to stay secure, connected, and running smoothly
GNL Solutions offers a full range of IT support services for home users and small businesses in Uckfield, Lewes, Crowborough, Haywards Heath and across East Sussex. Whether you need a one-off fix, ongoing maintenance, or a managed IT service, every solution is tailored to fit your needs and your budget, with plain-English, no-nonsense support and no hidden costs.
IT Support Services
From quick fixes to full infrastructure builds. The tech is handled so you can focus on your business
Remote IT Support
Instant, secure remote access to your computer. You're connected in seconds through self-hosted, encrypted tools with issues diagnosed in real-time. No waiting around, and no software remains on your machine after the session.
Find out moreOn-Site IT Support
When remote isn't enough, Graham comes to you. Hardware installations, network cabling, server setups, printer configurations. Hands-on work across Uckfield, Lewes, Crowborough, Haywards Heath and East Sussex.
Find out moreNetwork Setup & Management
Routers, switches, Wi-Fi, VPNs, firewalls, all designed, installed, and maintained to be fast, reliable, and secure. New office or upgrade, it's covered.
Find out moreAntivirus & Security
ESET security software deployed and managed across all your devices. Threats are caught automatically, updates are handled, and you're alerted the moment something needs attention. Your computers are protected around the clock.
Find out moreBackup & Disaster Recovery
Automated backups with tested recovery plans. Protection against hardware failure, ransomware, accidental deletion, or theft. Local and cloud backup routines, verified regularly.
Find out moreIT Health Check
A comprehensive review of your current IT setup with practical recommendations. Hardware, software, security, backups, and network, with a clear report on what's working and what needs attention.
Find out moreWebsites for Small Businesses
Clean, fast websites for local businesses. No WordPress, no bloat. Built, hosted and maintained by the same person who looks after your IT.
Find out moreAdditional Services
Email Setup & Migration
Microsoft 365, Google Workspace, or self-hosted email. Full setup, migration, and ongoing support included.
Hardware Procurement
Get honest advice and sourcing for the right hardware: laptops, desktops, printers, networking equipment. No upselling.
Software Installation & Licensing
Installation, configuration, and licence management for business software. Keep everything legal and up to date.
New Starter / Leaver Setup
Set up new employee machines with accounts, email, and security. Securely wipe and decommission leavers' equipment.
Standard rates: On-site call-out £90/hour • Remote support £25 per 15-minute block. GNL Protect members get discounted rates.
GNL Protect - Managed IT Plans
Proactive, managed IT support for a fixed monthly cost. No surprises, no per-incident charges.
GNL Protect takes the worry out of IT. Instead of calling when something breaks, your devices are monitored continuously, security stays up to date, and issues are fixed before they affect your business. The plan typically pays for itself with a single interaction per month.
Essential
For home users & sole traders
- ESET security software (antivirus, ransomware protection, firewall)
- Remote monitoring with proactive alerts
- Monthly device health check
- 30 minutes remote support per month
- Email & phone support
- Priority booking for call-outs
- Member call-out rate: £70/hr (save £20)
Plus
For growing small businesses
- Everything in Essential
- 1 hour remote support per month
- Software updates managed (Windows, Office, key apps)
- Quarterly review call
- Data backup advice & setup assistance
- Scam/phishing email checking service
- Member call-out rate: £70/hr (save £20)
Business
For teams that need more
- Everything in Plus
- 1.5 hours remote support per month
- Same-day priority response
- Office 365 support & management
- Network health monitoring
- Monthly plain English summary report
- Member call-out rate: £70/hr (save £20)
All plans are month-to-month. Additional devices £15/month. Excess support billed at member rate. Paid by Direct Debit via GoCardless.
Security You Can Trust
Security isn't an optional extra at GNL Solutions. It's built into every service, and your data stays under your control at all times.
Every remote session is fully encrypted and private. The infrastructure is entirely self-hosted, meaning your data never passes through third-party cloud services. Every session is logged, giving you a clear record of all remote access.
For antivirus and security, ESET software is deployed and managed across every device, the same software used by businesses worldwide, keeping updates, scans, and threat protection running automatically in the background.
- ESET antivirus and security software, managed by Graham
- All remote sessions fully encrypted and private
- Self-hosted infrastructure, no third-party cloud
- Every session logged with a full access record
- Continuous threat protection and automatic updates
